Change or Cancel Order
If you need to change or cancel your order, please complete the contact form and include the following information:
Item(s) you would like changed and what change(s) you would like to make, i.e., ordered a Large, Gray Men’s Premium T-shirt and would like a Large, Ivory Men’s Premium T-shirt.
Although most changes and/or cancellations can be made if contacted within 24 hours of placing an order, we cannot guarantee receipt of instructions before an order has shipped.
After placing an order, you will receive an order confirmation email from 500 LEVEL which will include your order number and a summary of items purchased. You will then receive a second email with shipping information, including a tracking number for your order. Please be sure to check the email account you used when placing your order to find this information.
If you have not received a confirmation email after one business day of placing your order, please complete the contact form.
Please be advised that tracking information may take up to 24 hours to begin updating.
All of our apparel is made on-demand after an order is placed.
Apparel orders placed using Standard Shipping will ship within 1-3 business days.
Apparel orders placed with Priority/Expedited Shipping will ship within 1 business day.
*Please not that Saturday, Sunday, and holidays are not considered business days, and that all orders placed during the holiday season may experience delayed shipping.
Product CareWhat Are the Care Instructions For Your Garments?
Most of our garments should be washed in cold water and tumbled dry on low heat. Care instructions are noted on each product page in the lower right corner and are also listed on the garment tag when you receive your order.
How Do Your Sizes Work?
Our garments come in multiple fits, including regular fit, slim fit, relaxed fit, etc. Sizing suggestions are available on each product page as well as a size chart near the size selector. You can view the dimensions by clicking "Sizing Chart".
Should I Expect Any Shrinkage?
As with most garments, they may shrink a little in the wash and stretch a little during wear. We continually strive to perfect this process so everything you get from us will look and feel like a favorite each and every time.
What Kind of Fabrics Do You Use?
We use an assortment of fabrics and materials to produce our super-soft apparel and accessories. Fabric types are listed on the lower right corner of each product page, in the "About" section. GOT IT!
Returns and Exchanges
Customers are responsible for the shipping cost of returning merchandise. Please consider purchasing shipping insurance or using a shipping service that provides tracking information. 500 LEVEL cannot guarantee receipt of returned packages and is not responsible for lost items.
All returns and exchanges are to be shipped to the following address:
4221 Freidrich Ln., Suite 130
Austin, TX 78744
All requests for exchanges are subject to 500 LEVEL discretion.
Domestic Exchanges – If approved, exchanged items will be shipped back to the customer free of charge.
International Exchanges – International orders are not eligible for free exchanges. In these instances, you will be responsible for paying for your own shipping costs to have the exchanged item returned to you.
Our return policy lasts 30 days. Please make sure to return your item(s) within that timeframe or we will be unable to offer you a refund. Only regularly priced items may be refunded. Unfortunately, sale items are not eligible for refund.
To be eligible for a refund, item(s) must be unused and in the original packaging with a receipt or proof of purchase.
Once your return is received and inspected, you will receive an email notifying you that we have received your returned package and that your refund has been either approved or denied. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please be aware that shipping charges are non-refundable.
If you have not received a refund after a reasonable amount of days have passed, please make sure to double check your bank account before proceeding. If the payment still appears to be missing, contact your credit card company and/or your bank for more information. Processing times can fluctuate and some refunds take some time before they are officially posted. If you have done all of this and you still have not received your refund, please contact us.GOT IT!
Shipping and Delivery
All of our apparel is made on-demand after an order is placed
Apparel orders placed using Standard Shipping will ship within 1-3 business days
Apparel orders placed with Priority Shipping will ship within 1 business day.
For overnight shipping, please contact firstname.lastname@example.org.
Please note that Saturday, Sunday, and holidays are not considered business days,
and that there may be delays on all orders placed during the holiday season.
Domestic Apparel – Standard Shipping 5-7 business days, Priority Shipping 2-4 business days
International Apparel – 7-15 business days
Domestic Accessories (blankets, hats, phone cases, pillows, posters) – 7-15 business days
International Accessories (blankets, hats, phone cases, pillows, posters) – 10-20 business days
*Please note that orders with a combination of apparel and accessories will ship once accessories are prepared
We cannot change your delivery address after an order has been shipped. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, 500 LEVEL will inform the carrier to abandon the package and no refund will be issued.
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email or chat to discuss your options.
We are not able to offer refunds on products that are refused for any reason. In addition, if 500 LEVEL is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceed.
500 LEVEL cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from 500 LEVEL, you agree to the policies stated above. 500 LEVEL reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.